Is everything sold online brand new?
Yes. If there’s a rare exception, the condition would be listed in the description of the product.
What is your return policy?
All items are final sale and cannot be returned or exchanged under any circumstances.
Can I order online and pick-up in person?
Yes, orders over $200 will have a pick-up option appear at checkout.
Are your products authentic?
Yes, every product we sell is guaranteed authentic.
Where is my order coming from?
All items ship from Canada. Any duties and import fees for international orders are the responsibility of the customer.
I can't find my package/What is Route?
Route Package Protection covers lost, stolen, and damaged items — and will help you resolve any inquires over missing packages purchased from elitexchange.
To view Route full protection policies, visit their website.
Do you offer legit checks? If so, what brands can you L/C?
Yes, we offer legit checks for $20. L/C’s are available for items such as; Adidas (Yeezy), Nikes, Jordans, Supreme.
Can I consign an item?
We are not currently accepting consignment.
Do you buy?
Yes, we are always buying. For larger buys, please DM us on Instagram or email us at email@example.com. For individual items, feel free to drop by in-store.
Do you only buy brand new items?
Yes. Rare exceptions for old and highly coveted items, so feel free to reach out if you have a grail.
I’m looking for an item I saw online, but I don’t know if you carry it.
If it is an item or size we don't have on our website or instagram, we have a pre-order program. We source the item for you from our wide range of networks and can ship the product directly to you. Please note upwards of 3 weeks are needed for some items. This process is done exclusively in-store and we require the payment for the item up front.
How are prices set?
Price points are based on what the shoes sell for at market value.
FAQ page didn't answer my question.
Please email us your question at firstname.lastname@example.org, we'll be happy to help.